Wabo Privacy Policy for Malaysian Users

Wabo, operating through the website wabo.vu and the wabo mobile app, is fully committed to protecting the privacy of every user who trusts our platform. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use any service offered by wabo.

By registering an account or using any part of the wabo platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance.

We want you to know that wabo takes every aspect of data protection seriously. This policy is more than a formal document — it reflects how we operate and how we treat every user with full respect and accountability. As a platform serving Malaysian users, we ensure our privacy practices align with the needs and expectations of our local users.

Wabo only collects data that is strictly necessary to provide you with a safe, seamless, and effective service. The following are the categories of data we collect:

We may also collect information you voluntarily provide through surveys, feedback programs, or direct interactions with our team. All such information is processed in strict confidence and will not be used beyond the scope stated in this policy.

All data we collect is used for clear and legitimate purposes. wabo uses your personal information for the following:

• Account Management: Creates, verifies, and maintains your account on the wabo platform, including mandatory KYC procedures.
• Transaction Processing: Processes deposits, withdrawals, and all other financial transactions made through the platform securely and accurately.
• Platform Security: Detects and prevents fraudulent activity, money laundering, unauthorised access, and misuse of the wabo system.
• Service Improvement: Analyses usage patterns in aggregate to understand user needs and enhance the overall gaming experience on the platform.
• Service Communications: Sends important notifications related to your account, transactions, policy changes, and relevant security information.
• Responsible Gaming: Monitors betting patterns to identify users who may need assistance or support through our responsible gaming programme.
• Legal Compliance: Fulfils applicable legal and regulatory obligations, including lawful requests from competent authorities.
• Marketing (with consent): Sends promotions, special offers, and marketing content only to users who have given their consent to receive such communications.

Wabo does not sell, rent, or trade your personal data to any third party. However, in certain limited and lawful situations, we may share your information with the following parties:

• Payment Service Providers: Required financial information is shared with approved payment gateway providers, banks, and e-wallet providers solely for transaction processing purposes.
• Technology Service Providers: Hosting infrastructure providers, cloud services, and analytics tools that are bound by strict confidentiality agreements and may only use your data in accordance with wabo's instructions.
• KYC & Identity Verification Providers: Third-party identity verification services used to process user KYC verification securely and efficiently.
• Legal Authorities: In cases required by law or a valid court order, wabo will disclose the necessary information to the relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or transfer of wabo assets, user data may be transferred to the new entity subject to equivalent privacy protections.

In all data sharing cases, wabo ensures that recipients are bound by adequate data protection agreements and that your data is used only for the stated purposes.

Your data security is wabo's top priority. We implement comprehensive technical and organizational measures to protect your personal information from unauthorized access, loss, destruction, or disclosure:

• 256-bit SSL Encryption for all data transmitted between your device and wabo servers.
• Data-at-rest encryption for sensitive information stored in the wabo database.
• Multi-level access controls ensuring that only authorised personnel can access user data, and only within the scope of their duties.
• 24/7 security monitoring with an automated threat detection system that monitors suspicious activity around the clock.
• Regular security audits by our internal security team and independent third parties to ensure systems remain up to date and secure.
• Data backups performed on a regular basis to prevent data loss due to technical failures.

Your personal data will be retained for as long as your account is active or as needed to provide our services. After account closure, we may retain certain data for the period required by law or for potential dispute resolution purposes.

The wabo platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Remembers your preferences such as language, display settings, and login details so you do not have to re-enter them each time.
• Analytics Cookies: Helps us understand platform traffic and usage patterns in aggregate and anonymised form for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some areas of the wabo platform.

Wabo recognises and respects your rights regarding personal data. As a wabo user, you have the following rights:

To exercise any of the rights above, please contact the wabo support team via email or live chat. We will process your request within 30 business days and may require identity verification before any action is taken.

The wabo platform is strictly restricted to users who are aged 18 years and above. wabo does not intentionally collect, store, or process any personal information from individuals under the age of 18.

If we discover that personal data belonging to an underage minor has been collected without our knowledge, we will take immediate action to delete that data and terminate the relevant account. If you believe a minor has registered on the wabo platform, please contact us immediately so that appropriate action can be taken without delay.

The wabo platform may contain links or integrations with third-party services such as payment providers and game providers. wabo is not responsible for the privacy practices of those third-party websites or services.

We recommend that you read the privacy policy of each third-party service you use alongside the wabo platform. wabo's Privacy Policy applies only to information collected directly by wabo through our official platform.

Game providers integrated within the wabo platform are also bound by strict data confidentiality agreements. They receive only the technical data required to operate the games and have no access to your full financial or identity information.

Wabo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When changes occur, we will:

• Updates the "Last Updated" date at the top of this page.
• Displays a clear notice on the wabo platform for a specified period following any amendment.
• Sends email notifications to active users in the event of material and significant changes.

Your continued use of the wabo platform after an amendment is published constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way wabo handles your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the wabo platform.
• Response Time: Within 3 business days for privacy-related inquiries.

For inquiries related to Responsible Gaming or Terms & Conditions, please visit the relevant page or contact our dedicated support team.